Network Operations & Support Engineer; L2 Support

Job Title – Network Operations & Support Engineer (L2 Support)

Company – TCS (MEA)

Location – Bahrain

Job type – Full time

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit  and follow TCS news at @.

• Provide L2 support for network infrastructure (routers, switches, WAN/LAN & firewalls)
• Monitor network performance and ensure uptime and availability. Respond to alerts, incidents, and service requests
• Perform incident management, troubleshooting, root cause analysis (RCA)

• VLANs, ACLs, QoS policies
• Routing protocol configurations
• Interface configurations and link setup
• Implement and manage firewall policies, NAT rules, VPN configurations
• Handle change requests as per ITIL processes
• Perform firmware upgrades, patches, and system maintenance

• Ensure compliance with security policies and standards
• Monitor and manage threat logs, IPS/IDS, antivirus, web filtering features
• Assist in audit and vulnerability remediation activities

• Diagnose network issues related to Routing protocols (OSPF, IS-IS, BGP – basic/intermediate)
• Switching (VLAN, STP, RSTP/MSTP, trunking)
• IP addressing and subnetting
• Routing (Static, OSPF, BGP – basic level)
• VPNs (IPSec, SSL VPN)
• High Availability (HA clusters)
• Firewall performance and traffic flow

• Maintain detailed documentation for configurations and incidents
• Prepare daily/weekly reports on incidents and firewall health

• Hands-on experience with Huawei routers, switches and Fortinet Forti Gate firewalls
• Strong understanding of TCP/IP, subnetting, routing concepts
• Strong understanding of OSI model
• Strong understanding of Routing protocols: OSPF, IS-IS, BGP (basics)
• Strong understanding of Switching: VLAN, STP/MSTP, QinQ, VLAN tagging
• Strong understanding of High availability: VRRP, Eth-Trunk
• Strong understanding of Firewall policies & NAT
• Strong understanding of VPN technologies (IPSec, SSL)
• Strong understanding of High Availability (HA)
• Basic knowledge of network protocols (DNS, DHCP, HTTP/HTTPS)

• Huawei eSight / NMS tools
• CLI-based device management
• FortiOS
• CLI and GUI configuration
• Ticketing tools (Service Desk plus.)