OCONUS Seat Service Technician

More About the Role

Join our mission to support the U.S. Navy’s PC Refresh Initiative and enhance warfighter capabilities with advanced IT solutions. Leidos is seeking a highly motivated and skilled OCONUS Seat Service Technician to join our team and support the Naval Enterprise Network (NEN) OCONUS portion of the NGEN‑R Service Management, Integration, and Transport (SMIT) Contract. This opportunity is in Manama, Bahrain, where you will contribute to the End User Hardware as a Service (EUHWaaS) task order in the Middle East.

At Leidos, we are deeply committed to supporting the U.S. Navy and its mission of providing superior technology to ensure effectiveness of national defense efforts.

• Support the deployment of new hardware‑as‑a‑service devices (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.
• Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security settings in accordance with Government policies.
• Deploy PCs by unboxing equipment, disposing of packaging materials, and transporting systems to buildings throughout the worksite.
• Maintain detailed records of the refresh process in remedy tickets, adhering to all work instructions for ticket management.
• Complete break‑fix actions for EUHW devices, adhering to all work instructions and documenting work in tickets.
• Complete seat returns for EUHW devices, adhering to all work instructions and documenting work in tickets.
• Communicate with regional lead(s) and on‑site end‑user POCs to execute system replacements, break‑fix actions, and device returns.
• Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.
• Support completing all actions within the timeframe required by Service Level Requirement (SLR).

• Bachelor’s degree in IT or related field, and 2 years related experience; additional years of related experience may be substituted in lieu of a degree.
• Must be a U.S. Citizen and possess an active DoD Secret Clearance.
• Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
• Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
• Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
• Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
• Ability and willingness to carry up to 30 lbs of equipment.
• Familiarity with imaging and deployment tools (e.g., MECM or similar).
• Familiarity with data migration and backup procedures.
• Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast‑paced environment.
• Ability to work independently and in a collaborative, team‑oriented environment.

• ITIL Foundations v3 or v4 Certification.
• Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.
• Knowledge of network configurations and security protocols.
• Strategic thinker with a results‑oriented mindset.
• High attention to detail and accuracy.
• Problem‑solving skills and a proactive approach to challenges.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.