Is Support Coordinator

Job Description

• Ability to use own understanding of divisions business environment and objectives with the ability to interpret and apply internal policies and procedures.
• Ability to communicate and deliver information in a business context both verbally and in writing in a clear, concise, and comprehensive manner.
• Ability to monitor, collect and interpret a range of raw data from various sources, evaluate/analyze results and create reports to assist decision-making process in various aspects of work.
• Knowledge of, and the ability to use National and Foreign languages both spoken and written.
• Ability to organize and plan work/project activities to efficiently accomplish tasks and meet short & long term objectives.
• Ability to understand and effectively use standard equipment and office automation systems and software.
• Ability to develop/customize software through standard system analysis, design, modification, reuse, and re-engineering, using best practice methodologies and tools according to adopted frameworks.
• Ability to design, develop and implement solutions for interfacing with 3rd party solutions, software packages, systems, component and tools.
• Ability to understand, collect and analyze clients’ requirements, translate them into functional specifications, and recommend the appropriate processes redesign such that business efficiency is guaranteed.
• Ability to identify needs and requests, and to design integration services and ETL solutions. Ability to develop and implement integration services and ETL solutions.
• Ability to identify needs and requests, in order to design/develop Reports.
• Ability to design/develop/manage reporting services, analysis services in order to provide management with the best tools that support decision-making.
• Ability to design, develop and implement data mining and predictive analytical modules.
• Ability to design databases / data warehouses. Ability to develop database structure, queries, stored procedures, triggers, etc. Ability to develop data warehouses and do the appropriate implementation in order to make the data warehouse operational and live.
• Ability to implement, administer, maintain, and manage divisions’ databases. Responsible for preserving the integrity and performance of divisions’ databases, and ensuring the security of the company data.
• Ability to develop, monitor, execute architectures, policies, procedures, plans, programs, and data that properly manage the full data lifecycle needs of divisions in order to monitor, control, optimize, deliver, and enhance the value of data and information assets and ensure that data integrity is secured.
• Ability to design and/or configure backup solutions for network devices and servers and user data.
• Ability to conduct system management and provide support for the provided information systems and business intelligence solutions.
• Ability to configure, maintain and troubleshoot the set of software, and systems in order to check, test, deliver, monitor or support IS services for end users in divisions BUs through predefined IS support processes.
• Ability to identify potential incidents/problems to predict service failure and consequently set / execute corresponding action plan.
• Ability to provide internal/external client training on new and/or existing systems and/or modules.
• Ability to install, configure, maintain, and troubleshoot system solutions and document as per divisions standards.
• Ability to define project scope, goals, and deliverables, along with the ability to direct, implement, and manage projects and project dependencies.
• Ability to apply measurement of system’s ability to remain accessible in the event of hardware or software component failure and to build multiple levels of fault tolerance and/or load balancing capabilities into a system. Ability to restore a system to a previous acceptable state after a natural or human-induced disaster.
• Ability to design, develop, and execute test scenarios, cases, and scripts to make sure that information systems meet their specifications with respect to requirements, bug-free, and easy to use.
• Ability to conduct auditing and assessments for existing information systems, business…