IT Support Specialist

Education Bachelor of Science(Computers), MBA/PG Diploma in Business Mgmt(Information Technology)

Category Information Technology

Job Description

The Oracle Fusion IT Support Specialist is responsible for providing technical and functional support for Oracle Fusion Cloud applications. The role ensures the smooth operation of Oracle Fusion modules, resolves system issues, supports end users, manages system configurations, and collaborates with business stakeholders to optimize ERP processes and system performance.

Provide first and second-level support for Oracle Fusion Cloud applications.

Troubleshoot and resolve system issues, user errors, and process-related incidents.

Monitor system performance and ensure application availability.

Escalate complex issues to Oracle Support or implementation partners when required.

Track and manage support tickets to ensure timely resolution.

Support Oracle Fusion modules such as:

• Human Capital Management (HCM)
• Procurement
• Supply Chain Management (SCM)
• Inventory Management
• Projects Management

Assist users with transactions, workflows, approvals, and reporting.

Provide guidance on system functionality and best practices.

Manage user accounts, roles, responsibilities, and security access.

Maintain system configurations and setup changes according to business requirements.

Support quarterly Oracle updates and system testing activities.

Monitor integration processes and interfaces between Oracle Fusion and other applications.

Develop and maintain reports, dashboards, and analytics using Oracle reporting tools.

Assist with data uploads, data validation, and reconciliation activities.

Ensure data accuracy, integrity, and compliance with company standards.

Participate in User Acceptance Testing (UAT) for system enhancements and upgrades.

Document business requirements and functional specifications.

Coordinate with vendors and consultants on system improvements and projects.

Support implementation of new Oracle Fusion modules and functionalities.

Conduct end-user training sessions and system demonstrations.

Develop user guides, process documentation, and training materials.

Promote user adoption and continuous improvement initiatives.

Ensure compliance with IT policies, security standards, and internal controls.

Support audits related to ERP systems and data access controls.

Maintain confidentiality and security of business data.

Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or related field.

Oracle Fusion certifications are preferred.

3–5 years of experience supporting Oracle Fusion Cloud applications.

Experience in ERP support, system administration, or business applications support.

Experience in manufacturing, industrial, or corporate environments is preferred.

• Strong knowledge of Oracle Fusion Cloud applications.
• Understanding of ERP business processes (HR, Finance, Procurement, SCM).
• Experience with Oracle BI Publisher, OTBI, and reporting tools.
• Knowledge of system integrations and data migration processes.
• Familiarity with SQL and database concepts is an advantage.
• Experience with Service Desk/Ticketing systems.

• Problem Solving
• Customer Service Orientation
• Analytical Thinking
• Communication Skills
• Attention to Detail
• Time Management
• Stakeholder Management
• Teamwork

• Ticket Resolution Time (SLA Compliance)
• User Satisfaction Rate
• System Availability/Uptime
• Number of Recurring Issues Resolved
• UAT Success Rate
• Oracle Update Testing Completion
• Training Effectiveness and User Adoption Rate