Automation Process Lead

The automation process lead owns the strategic automation agenda within health operations, driving scalable process transformation, governance control, and measurable value creation through digital enablement and AI integration.

• Automation rate (STP %)
• Manual touch reduction
• Turnaround time (TAT) improvement
• Cost per transaction optimization
• Compliance and quality adherence
• Lead end-to-end automation strategy across health operations
• Drive process optimization, efficiency, and compliance
• Enhance automation rate, reduce manual touchpoints, and improve KPIs
• Act as the bridge between operations, IT, and digital teams
• Provide clear feedback on queries from operations
• Provide clients an understanding of any declined medical claims
• Coordinate workflow and meet deadlines
• Decision making responsibility
• Provide gap analysis and mapping qualification
• Assist new juniors with training and provide feedback
• Maintain updated guidelines for the workflow
• Define automation roadmap aligned with business KPIs
• Identify high-impact automation opportunities across claims and approvals
• Establish automation governance and control framework
• Ensure regulatory compliance (DHA, DOH, CBUAE where applicable)
• Lead process re-engineering prior to automation deployment
• Collaborate with IT on rules engine and AI-based adjudication
• Oversee UAT, validation, and accuracy monitoring

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.

• 5-8+ years in health insurance / TPA operations
• Experience with automation tools, RPA, rules engines
• Strong analytical and dashboarding capabilities (Excel / Power BI)
• Coding certificate
• Fluency in Power BI, Alteryx with experience in building dashboards
• 5+ years medical practical experience (reputable insurance provider, broker, or TPA experience a plus)
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
• Advanced communication skills

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands:
Allianz Assistance, Allianz Automotive, Allianz Travel, and Allianz Care.

At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security.

Embrace the future of AI with Allianz Partners, where possibilities become realities.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion, and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives, and approaches is an integral part of Allianz's…