Application Support Specialist
Job Description & How to Apply Below
Job Title:
Application Support Specialist
Location:
Bahrain (on-site)
Contract:
6 months (extendable)
Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in application maintenance, troubleshooting, and deployment, with specific expertise in our core technologies, such as T24 Core Banking System and Kubernetes.
Key Responsibilities Application Monitoring & Troubleshooting- Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
- Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
- Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
- Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
- Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.
- Provide expert support and maintenance for the T24 Core Banking System
, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues. - Understand core banking processes and data flows to better support business users.
- Manage and support application deployments utilizing Kubernetes containers and orchestration.
- Maintain and optimize application databases running on MS SQL Server.
- Support applications built with the Flutter framework.
- Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.
- Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists).
- Ensure all support activities adhere to established security and compliance standards.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in an application support or IT operations role, with proven expertise in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).
- Proven experience supporting and troubleshooting the T24 Core Banking System
. - Solid understanding and practical experience with Kubernetes for containerised application deployment and management.
- Expertise in MS SQL Server
, including writing complex queries, performance tuning, and database maintenance. - Experience with application development and/or support using the Flutter framework.
- Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.
- Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data.
- Strong verbal and written communication skills in English.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
- Experience in the financial services or banking sector in the GCC region.
- Proficiency in Arabic is a plus.
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