Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:
About the RoleResponsible to plan, organize, and manage staff and overall operations to ensure the stable running of the organization's Cyber Security. This includes developing, maintaining, supporting, and optimizing key functional areas.
What We Need From YouSet Cyber Security unit performance objectives.
Continuously monitor progress and development towards organizational and Unit strategic objectives and communicate periodic performance reports to provide evaluation results and recommend improvements.
Develop and implement Cyber Security unit policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services.
Carry-out the day-to-day operations of the Cyber Security Unit, provide expertise, encourage teamwork and align work processes to achieve high performance standards, meet established targets and engage employee in a motivated work environment.
Ensure the quality of services is performed in a way that meets according to the established KPI's.
Ensure the services' availability and reliability, which align with SLA and QoS.
Manage and improve an integrated cyber security solution that helps to protect the core infrastructure, the network, and the applications that run within the network.
Coach new/existing team members the needed technical and soft skills to perform the job effectively.
Provide training and technical support for users with varying levels of cyber security knowledge and competence.
Manage the procurement, installation, testing and developing IT and security projects.
Establish and manage the enterprise IT security policy.
Evaluate infrastructure and security proposals and recommend the required solutions that meet the security requirements.
Identify customer’s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.
Perform any other related duties as assigned or needed.
Skills and KnowledgePossess strong communication skills.
Service Delivery Management
Cyber security
Application Management.
Customer Support.
Qualifications and EducationBachelor’s degree in computer science, computer engineering, IT, Cyber Security, communication engineering, or any related field.
8 to 10 years experience in the same area in the Telecom field.
Possess solid and security technical experience.
Inclusivity statementWe are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.
About Application ProcessIf you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
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