Cloud and Infrastructure Engineer; Infonas

Operation

Division

Technology

Location

Closing Date

11-Dec-2026

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

Infonas is a prominent technology company in the GCC region, owned by Zain Bahrain, a leading telecommunications provider focused on delivering innovative mobile and digital solutions through one of the Kingdom’s most advanced 4G LTE and 5G networks. Listed on the Bahrain Bourse (Ticker: ZAINBH), the company is part of Zain Group, serving over 45 million customers across the Middle East and Africa with operations in eight countries.

To support the deployment, management, and maintenance of the organization's cloud (AWS) and on-premises IT infrastructure. This role focuses on ensuring system availability, assisting with cloud resource provisioning, monitoring infrastructure health, and resolving routine technical issues while growing specialized expertise in cloud architecture and IT operations.

Cloud Administration:
Assist in provisioning, configuring, and managing core AWS services (including EC2, S3, RDS, VPC, and IAM) under the guidance of senior engineers.

System Monitoring:
Monitor cloud resource utilization, infrastructure health, and application performance using AWS Cloud Watch and internal monitoring tools to ensure high availability.

Infrastructure Support:
Provide day-to-day administration and troubleshooting for on-premises IT infrastructure, including physical servers, virtual machines, and basic network configurations.

Security & Compliance:
Support the implementation of security best practices by managing IAM permissions, configuring security groups, and assisting with routine system patching and updates.

Automation & Scripting:
Help automate repetitive operational tasks and routine deployments using basic scripting (Python, Bash, or Power Shell).

Incident Resolution:
Respond to and troubleshoot Level 1 and Level 2 IT infrastructure and cloud-related support tickets, escalating complex issues to senior team members when necessary.

Documentation:
Create and maintain up-to‑date documentation for infrastructure configurations, standard operating procedures (SOPs), and operational runbooks.

Perform any other related tasks as requested.

Bachelor’s degree in Computer Science, Information Technology, Cloud Computing, System Engineering, or a relevant discipline. Specialized Education/

Certifications:

Highly Preferred: AWS Certified Solutions Architect – Associate, or AWS Certified Sys Ops Administrator – Associate.

Nice to have:
CompTIA Network+, Security+, or basic ITIL

Work Experience:

0 to 2 years of professional experience in IT operations, helpdesk support, systems administration, or cloud infrastructure. Relevant

Work Experience:

Demonstrable hands‑on experience working within the AWS console (internships, academic capstones, and personal portfolio labs are acceptable for entry‑level candidates).

Experience troubleshooting Linux and Windows server environments.

Exposure to basic networking tasks and troubleshooting.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.

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