Analyst, DotNet Application Support

JOB PURPOSE / ROLE:

Responsible for the stable, secure and controlled operation of the Bank’s assigned .NET applications and related services. The role provides end-to-end application support ownership, coordinates incidents, problems, changes and releases, manages technical dependencies and vendors, and ensures service performance, resilience, regulatory compliance and documentation requirements are maintained.

• Maintain agreed availability, performance and service levels for assigned .NET applications and supporting services.
• Ensure critical incidents, recurring problems and production risks are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for critical .NET applications.

• Act as the primary support owner for assigned .NET applications, services and technical components.
• Coordinate incident, problem, change and release activities across application, infrastructure, database, integration, security and vendor teams.
• Monitor application health, performance, capacity, scheduled jobs, interfaces, APIs, logs and operational controls.
• Lead investigation of production issues, coordinate root-cause analysis and ensure corrective and preventive actions are completed.
• Ensure application patches, framework upgrades, vulnerability remediation, certificate renewals and end-of-life actions are planned and completed.
• Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation for application changes.

• Bachelor’s degree in computer science, Information Technology, Software Engineering or a related field.

• ITIL certification is preferred.
• Microsoft certification relevant to .NET, Azure, application development or cloud operations is an advantage.
• Relevant database, Dev Ops, information security or application-support certification is an advantage.

• At least 8 years of application support or technology operations experience, including experience supporting critical enterprise or banking applications.
• Practical experience with .NET applications, web services and APIs, SQL databases, Windows-based application environments, monitoring and incident troubleshooting is preferred.