Senior Analyst, B2B Application Support

Responsible for the stable, secure and controlled operation of the Bank's Business-to-Business (B2B) application and related corporate digital banking services. The role provides end-to-end application support ownership, coordinates incidents, problems, changes and releases, manages technical dependencies and vendors, and ensures service performance, transaction integrity, resilience, regulatory compliance and documentation requirements are maintained.

• Maintain agreed availability, performance and service levels for the B2B application and supporting services.
• Ensure critical incidents, recurring problems, transaction-processing issues and integration failures are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for the B2B application.