Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Job Description
To support and provide a rapid response service to inquiries from users
and clients of the Organization, to help resolve problems and queries related to
IT.
Roles & Responsibilities :- Receive and undertakes logs reported through the Help Desk phone number.
- Receive and undertakes logs reported through the Help Desk email or system.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
Minimum 3 years progressive experience in in helpdesk or technical support.
Skills Required:- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
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