Operations Coordinator

Role Summary

The Operations Coordinator is responsible for coordinating and monitoring daily field operations across assigned Malaeb spaces, ensuring operational excellence, facility readiness, and compliance with company standards. The role oversees operational inspections, maintenance coordination, and day‑to‑day execution of site activities while ensuring operational issues are resolved efficiently and escalated when necessary.

The Operations Coordinator serves as the primary point of coordination for field operations, ensuring maintenance requests, inspections, operational observations, and site‑related activities are completed accurately, within agreed timelines, and in accordance with company procedures.

• Conduct routine operational visits across assigned Malaeb spaces.
• Perform scheduled and surprise operational inspections.
• Ensure all spaces are operationally ready prior to opening.
• Verify compliance with operational standards, including:
  • Cleanliness
  • Equipment functionality and readiness
  • Health and safety requirements
  • Overall facility presentation
• Identify operational issues proactively and escalated where necessary.
• Support operational audits and readiness assessments.

• Manage the maintenance process from issue identification through to completion.
• Receive, coordinate, and monitor maintenance requests for assigned locations.
• Conduct initial operational assessments and basic troubleshooting.
• Coordinate maintenance activities with vendors, contractors, and internal teams.
• Assign maintenance‑related operational tasks to Captains where appropriate.
• Obtain and compare maintenance quotations and escalated recommendations when required.
• Ensure maintenance work is completed within agreed service levels and quality standards.
• Verify completed maintenance work before closure.
• Maintain accurate maintenance documentation, including:
  • Before and after photographs
  • Completion reports
  • Supporting notes
  • Cost details where applicable
• Ensure all maintenance activities are accurately updated in Click Up.

• Monitor daily operational conditions across assigned facilities.
• Monitor Captain attendance and shift compliance.
• Track and report attendance exceptions, including:
  • Late arrivals
  • Early departures
  • Absences
  • Missing clock‑ins
• Escalate operational and attendance concerns to the Operations Supervisor.
• Identify and communicate shift coverage gaps promptly.

• Support operational inspections, scorecards, and performance evaluations.
• Document operational observations, non‑compliance issues, and improvement opportunities.
• Prepare and submit operational reports accurately and within required timelines.
• Ensure operational records, inspection findings, and follow‑up actions are properly documented.

• Ensure compliance with company policies, operational procedures, and safety standards.
• Support continuous improvement initiatives across operational activities.
• Perform any other duties as reasonably assigned by the Line Manager or CEO.

• Operational inspection completion rate
• Site readiness compliance
• Maintenance SLA compliance
• Maintenance task closure rate
• Reduction in recurring maintenance issues
• Maintenance documentation accuracy and compliance
• Daily attendance monitoring compliance
• Shift coverage response time Operational issue response time
• Reporting accuracy and timeliness

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related field.
• 2–4 years of experience in operations, facilities coordination, or field operations.
• Experience coordinating maintenance activities and working with external vendors is preferred.

• Field Operations Coordination
• Maintenance & Vendor Management
• Operational Inspections & Compliance
• Reporting & Operational Documentation

• Attention to Detail
• Problem Solving
• Communication Skills
• Time Management & Organization

• Task Coordination
• Decision Making
• Accountability
• Cross‑Functional Collaboration

Internal

• Operations Supervisor
• Operations Manager
• Captains
• Customer Experience Team
• Finance Team
• Procurement Team
• People & Culture Team

External

• Maintenance Contractors
• Service Providers
• Equipment Suppliers
• Facility Vendors