Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund
2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.
We are looking for an experienced and customer-focused Restaurant Manager to oversee the daily operations of the restaurant. The role will be responsible for ensuring smooth operations, maintaining high service standards, driving sales and profitability, and leading the restaurant team to deliver an exceptional guest experience.
Key Responsibilities- Manage the day-to-day operations of the restaurant, ensuring smooth and efficient service.
- Lead, coach, and motivate the restaurant team to achieve operational and service excellence.
- Ensure consistently high standards of food quality, service, cleanliness, and guest experience.
- Monitor restaurant sales, costs, wastage, and overall profitability.
- Drive sales through effective team management, upselling, promotions, and customer engagement.
- Manage staff scheduling, attendance, performance, and manpower requirements.
- Conduct regular team briefings and provide ongoing training and development.
- Handle guest feedback and complaints professionally and ensure timely resolution.
- Ensure compliance with food safety, hygiene, health & safety, and company standards.
- Monitor inventory levels, stock movement, and wastage in coordination with the relevant teams.
- Ensure all restaurant equipment and facilities are maintained properly.
- Prepare and review operational reports, including sales, labor, and inventory performance.
- Coordinate with kitchen, central operations, supply chain, and other relevant teams to ensure seamless restaurant operations.
- Support recruitment, onboarding, performance management, and employee engagement activities.
- Implement company policies, SOPs, and operational procedures consistently.
- Conduct regular inspections and take corrective actions where required.
- Minimum 8–10 years of experience in restaurant, café, or hospitality operations, with significant experience in a managerial role.
Experience in burger/QSR concepts is an added advantage. - Strong knowledge of restaurant operations and front-of-house service.
- Excellent communication and interpersonal skills.
- Strong leadership and team-management abilities.
- Customer-focused with a professional and positive approach.
- Ability to work effectively in a fast-paced and high-volume environment.
- Good problem-solving…
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