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Job Description & How to Apply Below
Responsibilities
- Manage and oversee daily restaurant operations to ensure seamless service and exceptional guest satisfaction
- Lead motivate and develop the front-of-house team to deliver outstanding hospitality and maintain service excellence
- Ensure all guests receive personalized attentive and professional service throughout their dining experience
- Monitor dining room operations to maintain quality consistency cleanliness and presentation standards
- Handle guest inquiries feedback and service recovery situations in a professional and timely manner
- Collaborate closely with culinary and beverage teams to ensure effective communication and flawless service execution
- Conduct daily pre-shift briefings and communicate operational updates menu changes promotions and service priorities
- Assist in recruiting onboarding training and developing team members to support operational success and career growth
- Conduct performance discussions and provide regular coaching and feedback to drive team performance
- Create and manage staff schedules in accordance with business levels and labor productivity targets
- Monitor restaurant reservations seating strategies and table management to maximize guest flow and revenue opportunities
- Support the execution of special events private dining experiences promotions and seasonal activations
- Monitor inventory levels and assist with ordering and stock control processes as required
- Ensure compliance with health safety sanitation and food handling regulations
- Maintain knowledge of menu offerings ingredients allergens beverage pairings and restaurant concepts
- Drive revenue through effective upselling guest engagement and exceptional service delivery
- Monitor financial performance indicators including sales labor costs and operating expenses
- Review guest feedback and implement action plans to continuously enhance service quality and guest satisfaction
- Ensure adherence to company policies procedures and luxury hospitality standards
- Support management initiatives aimed at improving operational efficiency profitability and employee engagement
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum 3-5 years of management experience in fine dining, luxury hospitality, or upscale restaurant operations.
- Strong knowledge of Asian cuisine concepts and luxury dining service standards preferred.
- Proven leadership experience with a track record of developing high-performing teams.
- Strong understanding of restaurant operations, guest experience management, and service excellence.
- Financial awareness with experience managing labor costs, productivity, and revenue objectives.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in restaurant POS systems and Microsoft Office applications.
- Ability to work flexible schedules, including evenings, weekends, and public holidays.
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