As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.
Main ResponsibilitiesLead individual sales and achieve performance targets and KPIs
Engage in upselling, cross selling and multiple selling for all product categories
Grant an outstanding service to the clients in compliance with the company guidelines
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professionalism and human touch
Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
Support the store operations activities.
Desired Candidate Profile- 2+ years experience in Fashion/Luxury sales
- Bachelor s Degree or equivalent is preferred
- Passion for retail and fashion trends
- Excellent communication skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Fluent English, additional languages will be a plus.
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