Beauty Consultant

Reporting to Store Manager Store Director Position Purpose

As Beauty Consultant you are the face of Sephora on the shop floor You create an inspiring inclusive and personalised beauty experience for every client Using expert product knowledge beauty services and digital tools you build lasting client loyalty drive store sales and KPIs and uphold Sephora s brand operational and visual standards At Sephora beauty is about feeling seen valued and empowered individually and collectively It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day Together we belong to something beautiful

• Apply the Sephora Attitude with every client from welcoming and knowing their needs to closing the sale
• Maintain an exemplary image in line with Sephora grooming and uniform guidelines and act as a role model for the team

• Welcome every client warmly listen to and understand their needs and deliver a personalised experience that exceeds expectations
• Build long-term client relationships and capture client details with consent
• Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits
• Handle client queries exchanges and complaints professionally escalating to the Supervisor or Store Manager when needed
• Act on client feedback e g Lovemeter mystery shopper visits and Google reviews to continuously improve the in-store experience

• Advise clients on the most suitable products and routines across makeup skincare fragrance and haircare according to their needs skin type and concerns
• Deliver and promote in-store beauty services makeovers skin consultations mini-services to the Sephora standard
• Demonstrate new launches Sephora Collection and exclusive brands and support the store team during brand activations and events
• Keep knowledge up to date through Sephora University sessions in-store trainings brand trainings and the digital learning platform and share learnings with colleagues

• Use Sephora selling techniques to build and maximise every client basket through cross-selling complementary products samples and services
• Contribute to the store s monthly turnover and commercial KPIs
• Track own performance with the Store Manager and act on coaching and feedback to improve results

• Use in-store digital tools e g tablets Beauty Hub tools clienteling apps to enrich the client experience and access product information
• Support omnichannel services such as Click amp Collect online order pick-ups and returns and promote the Sephora app and website

• Apply Sephora policies and procedures including cash handling returns and exchanges health amp safety and hygiene standards
• Support merchandising and visual standards products testers pricing animations cash desk area stock room and keep the store clean tidy and fully replenished
• Participate in stock receiving replenishment stock counts and inventories to ensure stock accuracy
• Contribute to loss prevention by following shrinkage-control procedures and reporting irregularities
• Contribute to positive store audit results and help close action points
• Report store maintenance issues through the maintenance device using the correct priority level and follow up to close the issue once it is resolved
• Support the store across all areas where needed cash desk stock room services events

• Store sales vs target average basket value units per transaction and conversion
• Client satisfaction Lovemeter mystery shopper and Google review results loyalty enrolments and services delivered
• Audit results stock accuracy and shrinkage visual merchandising and grooming standards
• Completion of mandatory trainings and product knowledge assessments

• Passion for Beauty
• Genuine enthusiasm and curiosity about beauty
• Sales Drive
• Listen to customers needs and sell
• Service Orientation
• Create memorable customer experiences
• Flexibility
• Face ambiguity and adapt to circumstances
• Openness to Learn
• Be curious and learn something every day
• Winning Together Mindset
• Team-first thinking and collective achievements
• Energy Drive
• Get energy from high-intensity environments

• Minimum 1 2 years experience in retail sales, with proven success in sales and client service.
• Experience in beauty, cosmetics or luxury retail is preferred.
• You have a high school diploma; a diploma or…