Associate Operations

We re looking for an Associate Operations to join the talabat tMart team and own the end-to-end running of our dark store operations ensuring orders are picked packed and delivered accurately and on time to delight our customers

• Execute the daily operations of the tMart dark store ensuring efficiency accuracy and an outstanding customer experience from order placement to doorstep delivery
• Monitor and manage store inventory by conducting regular stock counts flagging low-stock items and coordinating replenishment to prevent out-of-stock situations
• Receive and organize incoming stock by verifying deliveries against purchase orders ensuring correct storage conditions and maintaining a clean and organized store layout
• Identify and escalation operational issues system errors or delivery exceptions promptly to minimize disruption and maintain order fulfillment targets
• Collaborate with riders the operations team and cross-functional partners to ensure smooth last-mile delivery and continuously improve store performance

• Proven experience in an operations, fulfillment, or retail role, ideally within a q-commerce, e-commerce, or fast-paced logistics environment.
• Strong understanding of order management and store operations.
• Prior experience in a dark store, warehouse, or last-mile delivery operation is a strong advantage.
• Familiarity with inventory management systems or WMS tools; ability to quickly learn new operational platforms and tools.
• Ability to work in a fast-paced, target-driven environment while maintaining high accuracy in order picking and stock handling.
• Understanding of q-commerce or retail operations metrics such as pick rate, order accuracy, stock availability, and on-time dispatch.
• Understanding of operations management principles including workflow coordination, shift planning, and continuous process improvement.
• Strong attention to detail and accuracy in order fulfillment, stock management, and shift reporting.
• Excellent problem-solving skills to identify and resolve operational issues quickly, keeping customer experience at the forefront.
• Good communication skills to collaborate with cross-functional teams.
• Make appropriate decisions, work independently, and communicate clearly and effectively.
• Fluent in English (written and spoken) is required.
• Knowledge of Arabic is a plus.