Relationship Manager & SDR

ARP Digital is a CBB Category 3-licensed Crypto Asset Service Provider (also licensed by VARA in the UAE and as an MSB in Canada), offering OTC digital asset trading and settlement, digital payment rails, and related services to institutional and high-net-worth clients across the Gulf and beyond.

This role sits on the OTC desk, and its main purpose is to support and grow our current client book. You'll own a portfolio of existing OTC client, managing the relationship day to day, resolving issues fast, and working deliberately to scale their trading volume over time. Alongside that core responsibility, there's a secondary mandate to prospect new contacts and qualify leads, feeding fresh opportunities into the pipeline.

This is first and foremost an account management role with some SDR responsibility on the side.

• Own day-to-day relationships for an assigned portfolio of OTC clients, first point of contact for trade execution, settlement, and onboarding issues
• Resolve client issues quickly by coordinating with Operations, Compliance, and Finance
• Track client trading activity and volume trends; flag dormant or declining accounts before they churn
• Proactively identify opportunities to grow trading volume with existing clients - new corridors, higher ticket sizes, additional product lines (OTC, GPS, Gate)
• Run a regular contact cadence with the book - check-ins, relationship-building, and staying ahead of client needs rather than waiting for issues to come in
• Act as the client's trusted point of contact and internal advocate, building the kind of relationship that keeps volume sticky
• Prepare periodic account reviews and volume/performance summaries for key clients

• Prospect new contacts through outbound outreach, referrals, and market research
• Qualify inbound and outbound leads against the desk's ideal client profile (ticket size, geography, feasibility)
• Run first-touch discovery conversations to understand a prospect's trading needs and requirements
• Log and maintain accurate pipeline data in CRM (Hub Spot); hand off qualified leads for onboarding

• [2]+ years in a client-facing role, relationship management, account management, or sales, ideally in crypto, FX, payments, or financial services
• Strong written and verbal communication;
  Arabic/English fluency is mandatory
• Comfortable working in CRM tools (Hub Spot) and Excel/data review
• High attention to detail, client interactions here are compliance- and KYC-sensitive
• Self-starter who can switch between “protect and grow the book” and “hunt for new logos” without losing focus on either

• Existing network in crypto/digital assets, OTC trading, or cross-border payments
• Working knowledge of KYC/AML basics in a regulated financial services environment
• Prior SDR or outbound sales experience specifically (not just account management)

• Net volume growth across the assigned client book
• Client retention / reactivation of dormant accounts
• Response-time and issue-resolution SLAs met consistently
• Number of qualified leads sourced and converted into onboarded clients per month

• A front-row seat at a fast-growing, multi-licensed fintech building stablecoin and FX infrastructure for the region.
• Direct exposure to traders, senior leadership and institutional clients.
• Competitive salary with performance-linked incentives.
• A clear path to progress into Account Executive or trading roles.