Front Desk & Sales Representative

We are looking for an energetic, customer-focused Front Desk & Sales Representative to be the first point of contact for our members and visitors. The role combines front-of-house service with membership sales, and suits someone who enjoys meeting people, is confident closing a sale, and has a genuine interest in health and fitness.

Welcome members and guests, manage check-in and access control, and keep the reception area professional and organised. Respond to walk-in, phone, Whats App, email and social media enquiries promptly and courteously. Handle membership renewals, freezes, upgrades, cancellations and account updates in line with company policy. Process payments, issue receipts and complete daily cash and card reconciliation at shift close. Book personal training sessions, classes and facility tours, and manage class schedules and waitlists.

Resolve member concerns on the spot where possible and escape complex issues to management.

Convert enquiries and walk-ins into memberships through facility tours, needs assessments and clear presentation of packages. Follow up on leads, trial passes, expired memberships and guest visits to achieve monthly sales targets. Promote packages, add-on services and retail products. Maintain accurate lead and member records in the CRM or membership management system. Support promotional campaigns, corporate partnerships, open days and community events.

Report on daily and monthly sales activity, conversion rates and member feedback.

Coordinate with trainers, cleaners and maintenance staff to keep the facility running smoothly. Report equipment faults, safety hazards and cleanliness issues promptly. Maintain front desk stock, including retail items, towels and supplies. Follow health, safety, and data protection procedures at all times.

Minimum high school diploma; a diploma or degree in business, sales, hospitality or sports management is an advantage. 1–2 years' experience in front desk, customer service or sales roles; experience in a gym, fitness club, spa or hospitality setting is preferred. Fluency in English;
Arabic is a strong advantage. Proven ability to meet or exceed sales targets. Confident, well-presented and personable, with strong communication and negotiation skills. Computer literacy, including MS Office and membership or CRM software. Able to work rotating shifts, including early mornings, evenings, weekends and public holidays. Must be residing in Bahrain.

Knowledge of fitness programmes, classes and basic wellness concepts. Experience with gym management systems. First Aid / CPR certification.

BD300.000 - BD400.000 per month

In person