ZAIN– Signature Key Account Manager Zain Group Sales
Listed on 2026-10-18
-
Sales
Client Relationship Management, Customer Success Management, Account Manager -
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Account Manager, Customer Service Rep
Job Title: ZAIN
2556 - Signature Key Account Manager
Responsible for representing the business to its most valued clients and building strong, long-lasting relationships with them. The role focuses on understanding each client’s needs, supporting them with any challenges, identifying new opportunities, and finding ways to grow and maintain successful accounts while ensuring a positive client experience.
Key Responsibilities:
- Develop key accounts and be responsible for achieving sales and increasing market share.
- Reach sales targets set by the department.
- Educate customers regarding product usage and features.
- Determine the crucial needs of the customers and carry them out to ensure that they receive first-class customer care and service.
- Create an organized database of all clients with full profile.
- Manage and resolve any technical difficulties the customer faces.
- Interact and communicate with the client on a regular basis to determine changing tastes and preferences.
- Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.
- Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.
- Establish and continuously update customer details & updated information.
- Establish and maintain effective customer relations.
- Handle the VIP accounts invoices collection, credit limit adjustments, retention process and churn reports.
- Maintain the customer base by locking the customer with new devices.
- Base clean up based on certain agreed criteria.
- Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.
- Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.
- To be able to attract and create new database of customers.
- Perform all other related duties as assigned or needed.
Experience
Required:
- 3+ years’ experience in customer service management. Preferably managing key accounts or high value customers.
Education
Qualifications:
- Bachelor’s degree in business or communication.
Skills Required:
- Excellent written and verbal communication skills.
- Detail oriented with the ability to hit target goals.
- Strong organizational and problem-solving skills.
- Great customer care focus.
- Excellent External relationships for customer attraction.
Employment / Job Type: Full Time
About the Company:
Zain Group is a leading mobile voice and data services operator in the Middle East and Africa. The company provides a comprehensive range of telecommunications services to individuals and businesses. They focus on delivering innovative digital solutions and enhancing connectivity to empower communities and drive digital transformation.
Company Industry: Telecommunications
Department /
Functional Area:
Customer Care
Closing Date: 26 November 2026
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