Maintenance Operations Control Manager

Overall Role Purpose

To provide the point of contact between maintenance and all other departments including Flight Dispatch, Network Control Group, MX Outstation Support, etc. Assisting the Maintenance Line Supervisors to plan defect rectification, scheduled and preventative maintenance. Ensure that highest levels of dispatch reliability figures for the airline are achieved.

• Maintain oversight & coordinate all AOG Aircraft back into service in a safety compliant & efficient manner.
• Liaise with the Planning department & Network Operations Control to ensure effective optimization for maintenance decisions on schedule changes to resolve conflicts between scheduled maintenance and the daily operations flight schedule.
• Liaise with the Planning department for the completion of all scheduled maintenance in accordance with the operators Approved Maintenance Program.
• Control and progress timely closure of all carried defects under the Operators Minimum Equipment list & ensure all maintenance remains in compliance with MEL Limitations.
• Continuous Monitoring and control of repetitive defects using reliability data providing troubleshooting support for defect rectification.
• Continuous Management & control of the on board carried flyaway kit to further reduce operator service interruptions at outstations and improve technical dispatch reliability.
• Organize and manage outstation third party service providers support to provide optimum service levels to the Operator addressing any shortfalls in service.
• Communicate flight schedules & organize third party support at outstations where support agreements are in place. In the event of a defect down route the MOC Manager is the point of contact with the contracted organization to return the aircraft to service.
• Responsibility to Chair and Minute the Daily Maintenance Operations Meeting to follow up and address repetitive defects and open technical issues.
• Liaise with Type Cert Holders & Original Equipment Manufacturers to submit service requests on behalf of the AMO.
• Any reasonable request from DHL Management.
• Liaise with the Materials Section & the Engineering Section to ensure provision of material, tooling and equipment required for Deferrals & open technical requests.
• Must be able to troubleshoot Airframe, Engine and APU systems.
• Regular day to day contact with Flight Dispatch, Flight Crews, MX Outstation Support, Network Control Group, Line Maintenance Supervisors.
• Evaluate teardown reports, corrective actions, overhaul reports from repair / overhaul vendors and suppliers when required.
• Assess Airworthiness Directives, the Manufacturer’s Alert Service Bulletins, Service bulletins, Service Letters and Fleet Team Digests if necessary.
• Be familiar with Continuous Airworthiness Maintenance Programs.

• Minimum of 5 years’ experience in Maintenance Operations Control.
• A Licensed Aircraft Maintenance Engineer B1 and/or B2.
• Experience with the Microsoft Office suite of software, particularly PowerPoint and Excel.
• Experience using My Boeing Fleet, General Electric and Stream application would be considered an advantage.
• Experience with the Trax Maintenance systems or other similar maintenance software would be considered an advantage.
• The candidate should be fluent in written and spoken English, enough to communicate at all levels in required technical terms.

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.