Officer, Vehicle Delivery

Responsible for ensuring the smooth and efficient delivery of vehicles to customers, providing positive and professional handover experience.

• Vehicle Delivery Management:
  Coordinate and oversee the timely and efficient delivery of vehicles sold to customers, ensuring a smooth and positive handover experience
• Pre-Delivery Inspection:
  Inspect vehicles prior to delivery to ensure they are clean, in good working condition, and meet company quality standards
• Customer Interaction:
  Provide customers with a comprehensive and informative vehicle walkthrough, explaining key features, operations, preventative maintenance and safety instructions, ensuring to answer all customer queries and issues
• Customer Excellence:
  Provide customers with seamless and enjoyable vehicle delivery experience, ensuring personalized attention to each customer, ensuring their needs and expectations are met, fostering confidence in the brand
• Repeat Business:
  Create a positive and lasting impression on customers, encouraging repeat business and referrals
• Documentation:
  Maintain accurate records of vehicle deliveries, including delivery times, customer signatures, and any relevant notes
• Communication:
  Communicating and collaborating with all the necessary internal and external parties as and when required
• Sales Support:
  Assist the sales team with various administrative tasks, including data entry, CRM updates, and preparation of sales documentation
• Health and Safety:
  Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual

* All other Job-Related duties as assigned

• Diploma in Management or a relevant degree
• 1 - 3 years of experience in a relevant role
• Valid driver's license with a clean driving record
• Communication and Interpersonal skills
• Friendly, professional, and customer-centric attitude is vital
• Organizational and time management skills