Project Manager, Operations Manager, Program ​/ Project Manager

Overview

Modern Remodeling was founded in 1990 and is a leader in the Insurance Restoration Industry. Our primary focus is providing each customer with a positive experience throughout the life cycle of their project. We are looking for a Project Manager to join our team who is knowledgeable, customer service oriented, dedicated, and hard working. The Project Manager position is responsible for converting estimates into completed work, managing costs to ensure project profitability, managing subcontractors to produce quality work, and ensuring that the customer is kept informed during all phases of the reconstruction process.

• Competitive salary and commission structure, end of year bonus and profit sharing designed to reward top producers
• Compensation is based on sales performance and ranges from $50k to $65K

• Review estimates, establish budgets and project schedule
• Coordinate with customers, subcontractors, and vendors to schedule projects
• Manage multiple projects simultaneously, while achieving a high degree of profitability and customer satisfaction
• Work in conjunction with Estimator and Job Coordinator to ensure timely collection of deposits, progress payments or final payments
• Meet service standards established by the Company and the Carriers
• Manage timely communications with the customer or insurance carrier
• Communicate, document, and obtain customer approval on change orders
• Proactively work to avoid issues on the job and resolve any issues that arise in a timely fashion
• Conduct site meetings with subcontractors and customers to ensure proper scope, quality workmanship and adherence to building codes are achieved, and that company protocols are being followed
• Create and maintain reconstruction schedule to ensure all subcontractors are on task and on time
• Ensure all work is completed in accordance with contract agreement
• Ensure each project achieves a minimum gross profit margin as determined by company standards
• Meet Net Promoter Score of minimum monthly average of 60
• Closing the Loop 100% of the time within 24 hours

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Experience using CRM software preferred
• Excellent customer service skills
• Outgoing and strong communication skills
• Excellent organizational skills
• Ability to work in a team environment
• Ability to coordinate multiple jobs and tasks within the same time frame
• Ability to work in high stress situations and maintain composure
• Ability to climb roofs

• 3+ years of construction industry experience
• Project Management experience
• Insurance Restoration Industry knowledge is preferred
• Industry certifications (IICRC and Lead) are preferred

• Team environment
• Competitive compensation
• On the job training
• Flexible hours
• Advancement opportunities
• Health Insurance - medical, dental and vision