Customer Service Agent

Customer Service Agent

Job :

Location: Manassas, VA

Department: Regional Campuses - Freedom Aquatic & Fitness Center

Classification: GMU Worker

Job Category: Part‑Time / Hourly Wage

Job Type: Part‑Time

Work Schedule: Varies

Salary: $14/hour, commensurate with experience

Criminal Background Check: Yes

Workplace Type: On Site Required

• Option 1: Early weekday morning shifts (4:45am‑10am) on Mondays, Tuesdays, and Wednesdays
• Option 2: Evening weekday shifts, Mondays through Thursdays (typically either 4‑8pm, or 4‑9pm)
• Option 3: Weekend shifts - Saturdays (8am‑1:30pm, or 1:30‑8pm) and/or Sundays (8am‑1pm)

Please be explicit about which option(s) (1, 2, or 3) interest(s) you.

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50‑meter competition pool, leisure pool, whirlpool, locker facilities and family locker rooms, gymnasium with two practice courts, cardiovascular and strength training equipment, group fitness, mind/body and spin studios, three racquetball/activity courts, community room and classroom, and outdoor field and sand volleyball court.

Customer Service Agents (CSAs) comprise the nucleus of the Freedom Center's Customer Service Department – more commonly called the front desk. In this role, CSAs are expected to greet and check‑in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group‑X classes and on‑site wellness scheduling/check‑in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest.

Training in membership processing and competency, preferably through Fusion, is paramount.

Customer Service Agents are expected to greet and check‑in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim‑lane reservations, along with on‑site childcare scheduling/check‑in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest.

• Previous customer service, cash‑handling, and computer/database experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very diverse and multicultural community population;
• Ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the University‑mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts;
• Must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

• Previous sales experience.

For full consideration, applicants must apply for the Customer Service Agent at (Use the "Apply for this Job" box below). Complete and submit the online application to include three professional references with contact information, and provide a resume for review.

Posting Open Date: January 16, 2026

Posting Close Date: February 20, 2026

Open Until Filled: No