Membership Engagement Coordinator

The Membership Engagement Coordinator plays a key role in supporting and strengthening the Institute of Navigation’s membership operations. This position supports membership recruitment, renewals, and retention efforts; maintains accurate membership records; and serves as a primary point of contact for member inquiries and communications. Working collaboratively with ION staff, the role also supports member engagement initiatives, educational programs, conferences, and other activities that encourage participation, professional networking, and retention.

The position contributes to a positive member experience through responsive service, effective communication, and efficient administration of membership programs.

• Serve as the primary point of contact for member inquiries, providing responsive, professional customer service and support.
• Support membership recruitment, renewals, and retention efforts through member communications, outreach, and administrative processes, including renewal reminder calls and emails, outreach to lapsed members, and the preparation and mailing of physical renewal notices.
• Coordinate the administration of individual and corporate memberships, including membership transactions, purchase fulfillment, and related services.

• Support member engagement initiatives that encourage participation, strengthen member relationships, and promote professional networking.
• Assist with the coordination of ION sections, volunteer activities, student programs, virtual programming, and other member-focused initiatives.
• Build and maintain relationships with corporate members through regular outreach, account check-ins, and ongoing communication to support engagement, satisfaction, and retention.
• Support corporate sponsorship efforts, including identifying prospective sponsors, coordinating outreach, and assisting with sponsorship fulfillment.
• Collaborate with the marketing team to support membership communications, social media content, and other promotional activities.
• Monitor membership engagement trends and identify opportunities to improve member participation, satisfaction, and retention.

• Maintain and update membership records within the organization's database, ensuring data accuracy, integrity, and consistency.
• Generate membership reports, track related engagement metrics, routine data entry, and support data analysis.

• Collaborate with marketing, events, and other key ION staff to support the coordination and execution of membership programs, communications, conferences, and virtual events.
• Provide onsite operational and member services support at approximately 2–4 ION conferences annually, travel and per diem provided.
• Assist with additional administrative and operational activities in support of ION's programs and organizational objectives.

• Bachelor’s Degree
• 2 years of professional experience in administrative operations, program support, data coordination, or customer/member relations preferred.
• Prior experience working in a non-profit, professional association, or membership-driven organization (especially within an international scope) preferred.
• Hands-on experience with Microsoft products, virtual meeting platforms, CRM/AMS, and project management systems preferred.

• High attention to detail with the ability to handle multiple tasks.
• Strong technical aptitude with the ability to quickly adapt to and utilize new software, database systems, and administrative technology tools.
• Strong communication skills, including written, with the ability to build professional rapport and adapt messaging…