Applications Engineer

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

We believe there is always a better way. This spirit drives us to provide leading‑edge technology, innovative and sustainable products, and best‑in‑class service to our customers worldwide.

The Applications Engineer plays a crucial role in delivering pre‑sales and technical product marketing support to the sales team through technical engagements with key customers in Idaho and Virginia. The role requires knowledge of advanced semiconductor manufacturing technology and engineering‑based problem‑solving techniques, with duties that include making equipment recommendations, creating and delivering customer presentations, managing field evaluations, influencing product development to support the customer’s future process requirements, and investigating complex equipment and process problems.

• Work with regional product managers and account team to develop product value propositions, including cost of ownership modelling for individual products.
• Translate customer requirements into appropriate product recommendations using applications expertise and internal tools (e.g. Pump Calc, Trans Calc, TDR, AIBs).
• Prepare and communicate knowledge and understanding of customer technical needs internally.
• Prepare and deliver high‑quality, persuasive customer and internal communications in a clear, concise and structured manner.
• Maintain up‑to‑date knowledge of product portfolio and development roadmaps.
• Communicate locally derived and validated knowledge and learning collaboratively with Division and global applications team through internal presentations, Applications Information Bulletins (AIBs), and providing feedback for Tool Data Resource (TDR).
• Actively acquire knowledge to solve customer problems and create technical solutions.
• Collect and share internal market and competitor information, such as market share, new technologies, customer roadmap, competitor intelligence.
• Recommend continual improvement programs (CIPs) and customer corrective action requests (CARs) and investigate and implement solutions.
• Participate with Technical Support colleagues in equipment failure investigations to identify root cause and drive improvements, using methodical analysis techniques (e.g. FMEA, 8D) and applications knowledge.
• Engage in knowledge documentation and collaborative sharing using formal and informal tools, including developing best‑known methods (BKMs) and applications information bulletins (AIBs).
• Collaborate with internal partners and colleagues to support cross‑functional activities.
• Ensure that all areas under direct control are conducted safely, effectively and responsibly in compliance with the Company’s Health, Safety and Environment policy and local legislation.

This position requires occasional travel (~25%) and may involve international travel. Business travel may include overnight or multiple days.

• Bachelor’s degree in engineering or physical sciences (highly desirable).
• Master of Science degree or equivalent professional experience across various scientific disciplines (advantageous).

• Previous experience in semiconductor sub‑fabrication is advantageous.
• Robust foundation in both chemical and mechanical principles is preferable.

• Self‑motivated learner and proactive knowledge seeker.
• Identify customer needs and collaborate with internal partners to develop and implement solutions.
• Analyze complex problems with intertwined technical and commercial challenges.
• Convey highly technical issues in a succinct and effective manner.
• Manage multiple projects and prioritize tasks based on evolving needs of the Account Team.
• Identify and influence decision makers within Edwards and the customer’s organization.
• Understand commercial drivers behind the customer’s and Edwards’ technical initiatives and how they fit within the Account Team’s business…