Medical Unit Receptionist

About Us

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

Performs clerical and receptionist roles to facilitate the efficient operation and maintenance of the patient care area under the supervision of the health care team members. Provides support and documentation under the direction and supervision of the Assistant Nurse Manager/Nurse Manager.

• Greets and assists visitors to the department.
• Answers all incoming telephone calls and provides accurate information as needed.
• Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.

• Shares and initiates regular and professional communication with co‑workers.
• Facilitates and participates in regular staff meetings.
• Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
• Resolves conflicts independently, as appropriate.
• Accepts responsibility for actions and acts positively upon feedback from others.

The incumbent may be asked to perform additional duties as assigned.

Education: High School Diploma or GED required.

Experience: 1 year of experience in healthcare preferred. Prior secretary experience preferred. Refer to the Life Support Training Policy for additional details.

Additional Skills/Requirements

Required:

• Demonstrates proficiency in verbal and written communications. Ability to work in a stressful environment. Must be able to work as a “team player” with medical staff, nursing staff, visitors, patients, and other hospital employees.
• Computer literacy (spreadsheets, word processing, packaged systems). Knowledge of operation of general office equipment. Interpersonal communication skills. Detail oriented. Able to handle stressful situations. Maintain organization when dealing with multiple demands/assignments.
• Must be able to work independently. Has the ability to set priorities which will expedite essential patient care.

Additional Skills/Requirements Preferred: Experience with answering multiple phone lines. Basic computer skills. Excellent customer service behaviors.

Physical Demand Code: 6A, Customer Service. Work Function/Activity:
Sedentary to Light Physical Demand. The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally.

• May require the use of safety equipment, such as HEPA mask, for infection prevention:
  Yes
• On call responsibilities as directed:
  Yes
• Ability to travel between campus buildings, remote facilities, and out of town as needed:
  Yes