End User Support Spec

We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self‑motivated IT Support Specialist to help us advance the future of flight. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure.

• Demonstrates initiative and possesses strong time management skills.
• Efficiently manages ticket queues while providing support to onsite staff.
• Proficient in administrating and maintaining Windows Server 2016 and above.
• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
• Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/One Drive/Teams) using GUI and Power Shell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft Auto Pilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.

• Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
• Must be a US Person.
• Minimum 1 year in IT (helpdesk/service desk/MSP).

• Security+ (CompTIA Security+).
• MS-900 / AZ-900.
• Previous experience in a fast‑paced environment, such as an MSP, is a plus.
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/One Drive/Teams) using GUI and Power Shell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft Auto Pilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.

• Ability to lift up to 35 pounds.
• This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time.
• Will be located out of our Bridgeport, WV facility.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting

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