IT Associate

Overview

Fiber Network Services is a communications contractor offering a full range of fiber optic and cable network services. Servicing Cox Communications, Comcast Cable, Segra and Suddenlink in the States of Virginia, West Virginia, Maryland, North Carolina, Tennessee, Florida, Pennsylvania, New Jersey and in Washington D.C., we are a trusted resource for cabling and maintaining high-speed internet connectivity via fiber optic and coaxial systems.

Fiber Network services (FNS) are seeking an IT Associate for our Manassas VA location. This role will support day-to-day technology needs, help onboard and offboard employees, and assist with basic system administration and security tasks. The ideal candidate is dependable, organized, and curious about technology, with a positive attitude and a willingness to take ownership of issues and learn new skills in a supportive, hands-on environment.

• Set up and support laptops, desktops, phones, and tablets
• Troubleshot Windows 10/11, basic MacOS, printers, and peripherals
• Assist users with email, Teams, One Drive, and Office applications
• Create and manage user accounts in Microsoft 365 / Entra  (Azure AD)
• Reset passwords, manage MFA, and enforce security policies
• Assist with onboarding and offboarding employees
• Assist with cybersecurity initiatives (MFA, phishing response, audits)
• Monitor and respond to basic security alerts
• Help maintain documentation of systems and procedures
• Assist in supporting internal platforms such as Quickbase and Share Point
• Help maintain data accuracy and user access controls
• Support reporting and operational systems used by leadership
• Maintain hardware and software inventory
• Assist with IT projects such as system rollouts and upgrades
• Document solutions and improve internal processes

• Experience with Azure AD / Entra  a plus
• Experience supporting MFA and security tools a plus
• Familiarity with ticketing systems and documentation practices a plus
• Experience with databases, low-code platforms, or business systems (Quickbase a plus)
• Interest in cybersecurity, automation, or systems administration a plus
• Curious and self-driven learner
• Organized and detail-oriented
• Calm under pressure — fixes problems instead of panicking
• Takes ownership of issues until resolved
• Comfortable working directly with leadership and end users
• Ability to pass a drug screening and background check
• 401k
• Health insurance
• Holidays
• Sick leave
• Vacation
• FLSA Status:
  Exempt
• Casual work environment

If you meet the qualifications above and are excited about this opportunity, we encourage you to apply for this position. We offer a competitive salary and benefits packages.