Data Center Technician; L3

Position: Data Center Technician (L3)
Role Summary The Data Center Technician (L3) supports the installation, maintenance, troubleshooting, and optimization of large-scale, high-performance data center infrastructure. This advanced-level role manages complex server, storage, networking, cabling, and hardware integration activities in a mission-critical environment. The technician independently resolves technical issues, supports deployment and expansion initiatives, and contributes to operational excellence. This role also provides technical guidance and mentorship to junior data center technicians.

Role Summary The Data Center Technician (L3) supports the installation, maintenance, troubleshooting, and optimization of large-scale, high-performance data center infrastructure. This advanced-level role manages complex server, storage, networking, cabling, and hardware integration activities in a mission-critical environment. The technician independently resolves technical issues, supports deployment and expansion initiatives, and contributes to operational excellence. This role also provides technical guidance and mentorship to junior data center technicians.
Responsibilities

• Install, configure, troubleshoot, and decommission enterprise server, storage, and network hardware.
• Perform advanced rack and stack activities, including rail installation, structured cabling, power distribution, and hardware integration.
• Diagnose and resolve failures involving servers, GPUs, storage systems, networking equipment, and supporting infrastructure.
• Execute firmware updates, BIOS configuration changes, hardware replacements, and system validation.
• Support large-scale hardware deployments, technology refreshes, migrations, and data center expansion projects.
• Conduct root cause analysis and implement corrective actions for infrastructure issues.
• Monitor data center health, environmental conditions, and equipment status using DCIM and monitoring tools.
• Follow operational procedures, change management processes, safety standards, ESD procedures, security policies, and documentation requirements.
• Collaborate with engineering, operations, networking, facilities, logistics, and vendor teams to resolve complex technical issues.
• Mentor L1 and L2 technicians through technical guidance, training, and escalation support.

Qualifications

• 5+ years of experience supporting enterprise or hyperscale data center environments.
• Strong knowledge of x86 server architecture, GPU-based systems, storage platforms, and enterprise networking equipment.
• Experience with rack and stack deployments, structured copper and fiber cabling, server diagnostics, and hardware repair.
• Knowledge of power distribution systems, including power distribution units (PDUs).
• Experience using remote management tools such as iLO, iDRAC, IPMI, and Redfish.
• Understanding of Layer 1 and basic Layer 2 networking concepts.
• Ability to read rack elevations, network diagrams, cable matrices, and technical documentation.
• Familiarity with Linux operating systems and basic command-line troubleshooting.
• Experience using Service Now, Jira, or similar IT service management platforms.
• Strong analytical, troubleshooting, organizational, written, and verbal communication skills; availability to participate in on-call rotations and maintenance windows outside standard business hours.

Publishing Pay Range: $40.00 – $46.00 hourly
This position is based in office and requires employee to work on-site.