Counter Sales Manager

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

J & H Aitcheson is one of those trade names and is looking for a Counter Sales Manager at their Manassas, VA location.

Pay for Counter Sales Manager is between $18 and $28 per hour at this location.

Are you a leader that knows the value of customer service? Are you analytically minded and always looking for opportunities for success and improvement? Do you enjoy coaching others and closing sales? If so, we’d like you to join our team as Counter Sales Manager
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• Oversee all aspects of performance, sales operation, and financial performance of the Counter Sales Team.
• Manage, recruit, hire, develop, and train a team of counter sales personnel.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
• Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets and increase return on investment and profit sharing.

• Work with the Profit Center Manager to establish revenue and margin targets.
• Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
• Work with vendors and representatives to ensure displays are current and that counter days are scheduled regularly.
• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
• Safeguard and maintain all Profit Center assets –building, fleet, equipment, inventory, and receivables.

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• 5+ years’ experience in customer service or counter sales; contractor sales preferred.
• 1+ year of leadership experience
• Knowledge of products sold in the Profit Center

• Possess leadership qualities and be viewed as a leader.
• Have experience promoting a productive and positive team environment, coaching staff to do their best work to achieve the highest levels of customer satisfaction.
• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material‑handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole…