Plumbing Manager

Lead, Build, and Scale:
Plumbing Manager in Manassas, VA - Big-Company Power with a True Small-Team Culture!

At JPB Home Services Inc., we offer all the security, high-end resources, and stability of a large organization combined with the close-knit, supportive feel of a small company. Unlike private equity-backed rollups where employees can feel like numbers, JPB is a family-owned platform led by experienced tradespeople who understand the real work done in the field. Our President and leadership team maintain an open-door policy, know every employee by name, and actively invest in your personal and professional growth.

We prioritize field technician well-being through fair rotations, guaranteed hours, and continuous licensing and skills development. When you join JPB, you get direct access to engaged leadership, a clear career path, and a team that genuinely advocates for your success.

We are seeking a high-performing, growth-minded Plumbing Manager to lead our operational hub in Manassas, VA. In this critical leadership role, you will oversee residential plumbing field operations across our local operating brands, driving top-line revenue, managing departmental profitability, and coaching field technicians. As JPB continues its expansion across Northern Virginia and the broader DMV area, you will serve as a key operational leader - standardizing best-in-class workflows, expanding high-growth trade offerings (such as jetting, sewer work, and pipelining), and positioning our plumbing division for scalable, multi-location growth.

• Competitive Base Salary: $110,000 - $125,000 per year (commensurate with experience).Performance Bonus & Profit Share:
• Uncapped quarterly performance bonus structure ($25,000 - $45,000+ target annual payout) tied directly to departmental profit margins, revenue growth, and team retention.
• Licensing Bonus:
  Additional quarterly bonuses for holding an active Journeyman or Master Plumber license.
• On-Target Earnings (OTE): $135,000 - $170,000+ total target cash.
• Comprehensive Benefits:
  Employer-sponsored Medical, Dental, and Vision coverage (100% employer-paid contribution option for employee).
• 401(k) Plan:
  Retirement savings plan with company match.
• Paid Time Off:
  Flexible PTO policy (3+ weeks) plus Paid Company Holidays.
• Perks & Tools:
  Take-home company vehicle or monthly vehicle allowance ($750 - $900/month) with fuel card, company phone, tablet/laptop, tuition/licensing support, and dedicated leadership development budget.

• Lead day-to-day residential plumbing field operations across the Manassas regional market, managing technician scheduling, dispatch flow, and productivity.
• Manage full departmental P&L accountability, controlling gross profit margins, optimizing labor ratios (targeting 18%-22%), and managing material costs.
• Coach, mentor, and support field technicians through regular 1-on-1s, field ride-alongs, technical guidance via phone/video, and structured skills training.
• Leverage Service Titan to manage dispatching, review operational metrics, track departmental KPIs, and standardize operational procedures.
• Drive expansion into specialized, high-margin trade capabilities including jetting, sewer repairs, and pipelining.
• Manage customer escalations with polish and diplomatic leadership, maintaining brand trust and keeping callback rates below 2.5%.Support field morale and technician retention by enforcing fair attic rotations, guaranteed hours, and a positive team atmosphere.

• Leadership
  
  Experience:
  
  3+ years of proven supervisory or operational management experience in residential plumbing service operations.
• Financial Acumen:
  Demonstrated capability managing departmental P&Ls, controlling labor and material expenses, and driving average ticket growth.
• Software
  
  Skills:
  
  Solid working knowledge and direct operational experience with Service Titan software.
• Industry Expertise:
  Strong background in residential service, replacement workflows, flat-rate pricing models, and dispatch optimization.
• Specialized Trade Knowledge (Preferred):
  Hands-on experience or technical familiarity with jetting, sewer operations, or pipelining is a strong plus.
• Licensing (Preferred):
  Active Virginia Journeyman or Master Plumber license (qualifies for quarterly licensing bonuses).

• Coach Mentality:
  An empathetic, employee-centric leader who supports technicians through mistakes, celebrates their wins, and…