Lead Sales Associate - UPS Store

$18.00/hr

provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

• Acts on behalf of the store manager as a secondary key‑holder.
• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Ensure that all store associates maintain a professional, well‑groomed appearance according to established standards.
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services that could benefit them.
• Receive, sort, and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in the Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from a customer's vehicle when requested.
• Process and document damaged shipments, late and lost package claims.
• Assist in merchandising the store, including stocking shelves with products, ensuring the clean and orderly appearance of the product, informing appropriate personnel of inventory levels for re‑ordering supplies.
• Perform end‑of‑day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment, and all other office machines in a safe, efficient, and productive manner. Help customers operate office machines located in the retail area.
• General housekeeping duties.
• Must be able to work opening and closing shifts; including weekends.