Store Protection Specialist

Join to apply for the Store Protection Specialist role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. Our focus is to bring customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success – Our winning team pursues excellence while learning and evolving
• Career growth – We develop industry‑leading talent because Ross grows when our people grow
• Teamwork – We work together to solve the hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of US $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities.

General Purpose

This position provides a visible presence at store entrances/exits, mitigating theft and fraud while maintaining a safe and secure environment for associates and customers. The specialist greets customers with a “command” presence, monitors the Code 50 package inspection policy, and works with store leadership to ensure compliance with loss‑prevention directives.

Essential Functions Maintaining Safe & Secure Environment

• Practices safe behaviors and assists store leadership in maintaining a safe environment for both associates and customers.
• Provides visible “command” presence with eye contact and friendly greetings at entrances/exits and on the sales floor.
• Removes clutter and ensures clear egress to emergency exits.

Developing Great Teams & Partnerships

• Gives great customer service by greeting customers, making eye contact, smiling and answering questions courteously.
• Treats customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Engages with internal and external partners through meetings, training and recognition.
• Performs other duties as assigned to support loss‑prevention initiatives.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses intelligence to impact shortage trends, communicating findings to store leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices while minimizing steps and touches.

Minimizing Operational Shortage

• Increases store awareness on effective processes to minimize operational shortage.
• Trains and educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• High school education or equivalent (AA degree preferred).
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention/security training preferred.
• Active security guard license preferred.
• Ability to work in a fast‑paced environment.
• Strong communication skills.
• Ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven conflict‑resolution ability.
• Compliance with all applicable federal and state security regulations, including background screening, physical examination, fingerprinting, and drug/alcohol testing.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to stand, walk, and move around the store for up to 100 % of the working time.
• Can lift or lower objects >25 lbs and bend, stoop, or crouch as needed.
• Other…