Counter Sales Supervisor

J & H Aitcheson, 10106 Residency Rd., Manassas, Virginia, United States of America

Posted Tuesday, December 30, 2025 at 6:00 AM | Expires Sunday, February 1, 2026 at 5:59 AM

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

J & H Aitcheson is one of those trade names and is looking for a Counter Sales Supervisor at their Manassas, VA location.

Pay for Counter Sales Supervisor is between $18 and $28 per hour at this location.

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to lead others, close sales, and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Sales Supervisor
.

• Supervise a team of Counter Sales or warehouse personnel.
• Provide training and guidance to Counter Sales/warehouse team to ensure adherence to company policies and procedures.
• Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
• Attract and retain customers.
• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

3+ years’ experience in customer service or counter sales; contractor sales preferred.

Knowledge of products sold in the Profit Center.

• Possess leadership qualities and be viewed as a leader.
• Have experience promoting a productive and positive team environment coaching staff to do their best work to achieve the highest levels of customer satisfaction.
• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Maintain an up-to-date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer…