Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 6152)

Game Stop is committed to providing exceptional service and delivering the latest gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences by continuously pushing boundaries. Whether you are a hardcore gamer or just starting out, we have something for everyone.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions or concerns quickly and courteously, and assist with gaming needs.
• Support the visual and operational aspects of the store, current sales initiatives, and guest relationships that drive sales and repeat business.
• Process guest purchases and returns accurately using the POS computer system.
• Answer phone calls promptly and professionally, and escalate issues to the Store Manager when needed.
• Promote Game Stop’s guest‑benefit programs (reservation, trade‑in, Pro Rewards).
• Help set service expectations for associates and train them on all store policies and procedures.
• Provide timely feedback to the Store Manager on associate performance and address unsatisfactory performance.
• Maintain store cleanliness, organization, and merchandising per company guidelines.
• Ensure omni‑channel orders are fulfilled and shipped daily.
• Manage inventory, perform counts, restock shelves, and reconcile POS totals accurately.
• Conduct bank deposits and process financial transactions in compliance with policy.
• Enforce safety and loss‑prevention practices while protecting company assets.
• Support the team in meeting and exceeding sales, profit, and shrink goals.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence.
• Adhere to all Game Stop policies, procedures, opening and closing protocols, and the Code of Standards, Ethics & Conduct.

• Proof of identity and eligibility to work in the United States.
• Minimum 18 years of age.
• High school diploma or equivalent; associate’s or bachelor’s degree in business, marketing, merchandising or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, or management experience preferred.
• Video‑game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Ability to provide genuine assistance to every guest.
• Clear verbal and written communication; bilingual English/Spanish preferred.
• Ability to work independently and within a team in a fast‑paced environment.
• Attend to associate performance expectations and company standards.
• Operate POS computer system and perform basic mathematics.
• Execute financial tasks in strict accordance with company policy.
• Flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week).
• Physical ability to stand, move, lift up to 30 lbs, climb ladders, and perform basic fine and gross motor tasks.

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.

Job descriptions are subject to change at any time based on business conditions/needs.

Full‑time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.

$15.52 - $19.52

Mid‑Senior level

Sales and Business Development, Retail

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.