Counter Sales Department Lead

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing.

However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business.

A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace. J & H Aitcheson is one of those trade names and is looking for a Counter Sales Department Lead at their Manassas, VA location.

Pay for Counter Sales Department Lead is between $18 and $28 per hour at this location. Are you an excellent communicator that knows the value of customer service? Are you analytically minded and always looking for opportunities for success and improvement? Do you have the determination to close sales, build lasting relationships, and lead a department? If so, we’d like you to join our team as Counter Sales Department Lead.

About the Role:

You will:
• Oversee all aspects of performance, sales operation, and financial performance of the Counter Sales department.
• Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets and increase return on investment and profit sharing.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
• Work with vendors and representatives to ensure displays are current and that counter days are scheduled regularly.
• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
• Safeguard and maintain all Profit Center assets –building, fleet, equipment, inventory, and receivables.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 5+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold at the Profit Center
• Possess a proper and valid driver’s license Our ideal candidate will also:
• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to…