Armed Lead Officer, Safety & Security

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Armed Lead Officers will have daily interactions with all individuals who enter the facility, including customers, employees, visitors and vendors. The Lead Officer, Safety & Security leads by example by maintaining a professional demeanor and interacts with these individuals in a courteous and professional manner. They will oversee the day-to-day security function to ensure policies and procedures are followed, to support the development of Officers and to ensure that excellent customer service is provided.

Training, uniforms, footwear, duty gear, and Personal Protective Equipment (PPE) will be provided to ensure you have the tools to be your best in your role.

• Is the first escalation point of contact for the security team and our customers.
• Acts as liaison between the security team and management.
• Adhere to the Iron Mountain Deadly Force Policy. All company-issued weapons are to remain on company property at all times unless authorized offsite training is required by management.
• Provides formal and informal training to the team throughout the course of each day.
• Provides administrative support for site security management including staff scheduling, maintaining inventory levels, supplies, PPE, and other duties as assigned.
• Reporting on badging and compliance reports/audits.
• Prevent unauthorized individuals/vehicles from entering the facility/restricted areas by using the latest security technology.
• Monitor safety, security and fire alarm systems, monitor onsite CCTV and respond as needed.
• Conduct required visual inspection of key assets and locations within the facility through roving foot and vehicle patrols, both inside and on the outside of the facility, throughout the year and in all weather conditions.
• Act as brand ambassador by providing clear and concise information to customers, employees, visitors to educate, inform and ensure compliance with rules and regulations of the facility, especially entry and exit procedures.
• In the event of an emergency, support the emergency plan, including providing clear direction to all occupants in the event of a safety or security related situation (i.e. fire or emergency evacuation).
• Appropriately document any significant security and safety incidents.
• Quickly and effectively assess and de-escalate situations which may present a threat to the safety or security of anyone within the facility is paramount.

• 1-3 years experience in a security, customer service or data center environment preferred, but not required.
• Candidates should have prior firearms experience.
• Two or more years of experience in Security, Law Enforcement, Corrections or Military (active or reserve) preferred. Honorable discharge required from Military Service.
• Exhibit sound judgment while providing excellent customer service - you will need to make timely decisions that promote the IMDC brand while meeting our customer’s needs and staying within security standards.
• Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members. Effective communication is knowing what to convey and how to convey that information.
• Multitasking - we use several different security and…