Case Management Supervisor; Homeless Services

Manassas, VA 20110, USA

• On-site
• Homeless Services
• Full-Time

Join the NVFS Family: We are looking to hire a Case Management Supervisor to join our Homeless Services team's SERVE Shelter program! In this role, you will oversee daily case management operations, supervise and support staff, and ensure high-quality services for individuals and families experiencing homelessness or housing instability. Through staff development, program coordination, and community partnerships, you will help strengthen homelessness prevention, rapid rehousing, housing counseling, and housing location services throughout Northern Virginia.

Every individual and family deserves access to safe, stable housing and the support needed to build a better future. As a Case Management Supervisor, you will play an essential role in ensuring that clients receive timely, compassionate, and effective services while empowering staff to make a meaningful difference. Your leadership will help strengthen program outcomes, expand access to housing resources, and support lasting stability for vulnerable individuals and families in our community.

Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This position has a starting salary of 65k and is an on-site role.

• Supervise, train, and support case management staff to ensure effective, high-quality client services and professional development.
• Conduct regular individual and group supervision, case consultations, and team meetings to provide guidance and address service delivery needs.
• Coordinate staff assignments, monitor caseloads, and ensure appropriate staffing coverage to meet program and client needs.
• Collaborate with the Program Manager on staffing needs, employee development goals, performance expectations, and ongoing training.
• Review case files for quality, completeness, and compliance with program standards.

• Coordinate daily operations for homelessness prevention, rapid rehousing, housing counseling, and housing location services.
• Monitor client services from initial referral through discharge to ensure timely assessments, eligibility determinations, financial assistance, and appropriate service coordination.
• Ensure services align with NVFS policies, program procedures, contractual requirements, and established case management practices.
• Administer and track homelessness prevention and rapid rehousing funds, including Emergency Solutions Grant (ESG), Virginia Homeless Solutions Program (VHSP), and private funding.
• Collaborate with internal teams and community partners to improve service delivery, address program challenges, and strengthen client outcomes.

• Monitor program performance, grant objectives, service outcomes, and compliance with local, state, and federal requirements.
• Prepare narrative, statistical, and financial reports to track expenditures, program effectiveness, and grant performance.
• Oversee accurate data entry, reporting, and record maintenance in HMIS, MARS/ETO, and other required databases.
• Train and support staff on documentation standards, data quality, reporting procedures, and program compliance requirements.
• Identify opportunities for program improvement and recommend strategies that align with best practices and organizational goals.
• Participate in the Prince William County Continuum of Care (CoC) Service Committee and assigned subcommittees to strengthen community partnerships and service coordination.

We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• At least four (4) years of related work experience in case management, direct services, and/or housing or homelessness prevention programs.
• Bachelor's degree in Social Work or a related field from an accredited college or university strongly preferred.
• Experience working with individuals and families experiencing homelessness or at risk of homelessness required, including an understanding of systemic challenges affecting low-income and marginalized communities.
• At least one (1) year of supervisory experience providing direct…