Patient Service Rep - Whiting

Location

DSP - Whiting, Crestwood Village Shopping Center, Unit 20A/B, Whiting, NJ 08759, USA

Responsible for greeting and assisting patients, patient check‑in and check‑out, appointment scheduling, confirming next‑day appointments, verifying insurance, collecting copayments, securing pre‑authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR). Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow‑up, and referrals to other physicians. Provides follow‑up to unresolved patient questions and ensures continuity of care.

Reliable transportation required.

Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting. Computer and EMR experience required. Knowledge of medical insurance, medical terminology, and medical office services and routines.

Cardiovascular practice experience. Two to four years experience in a customer service oriented environment a plus.

High School Diploma or equivalent.

Associate’s degree preferred. Experience may be substituted in place of degree.

Communicates effectively with customers (physicians, patients, co‑workers, insurance representatives). Knowledgeable working with EMR systems. Maintains appropriate practice patient activity records and ability to produce reports as requested.

Bi‑lingual Spanish/English a plus.

The minimum starting rate for this position is $18.20. Base rate may be adjusted based on recent relevant experience, education, credentials, and internal equity.

Health care coverage for team members in positions of at least 30 hours per week. Generous paid time‑off, 401K matching contribution, tuition assistance, short and long‑term disability benefits, life insurance, meal discount, dependent care subsidy, adoption assistance, and free parking.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.