Depot Customer Care Lead

Depot Customer Care Lead – Raymour & Flanigan Furniture and Mattresses

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We are a long-term, privately held company that invests in the future success of our associates.

• Dedicated team builder.
• Exceptional ability in implementing multiple assignments.
• Outstanding analytical problem‑solving skills.
• Excellent communication and interpersonal skills.
• Flexible and adapt well to changing organizational needs.
• Liaison between senior management and staff members.
• Proactively resolve escalated customer issues.
• Resolve customer service issues.
• Provide consumer resolutions in a call center/retail environment.
• Inspect furniture returns and exchanges.
• Execute warranty protection plans.
• Able to identify opportunities and find solutions for continuous improvement.
• Act as liaison between the customers, repair technicians and delivery teams.
• Communicate delivery concerns with the operation management team.
• Maintain repair technician vehicle records and product supplies.
• Perform additional functions that may be assigned at the discretion of management.

• Excellent phone etiquette.
• Interpersonal skills.
• Ability to multi‑task.
• Strong computer skills.
• Proven customer service skills.
• Prior supervisory or leadership experience.
• Ability to work independently as well as in a team setting.
• Experience in a fast‑paced environment.
• High School Diploma or equivalent.
• Flexibility to work a retail schedule that includes nights, weekends, and sale events.

Raymour & Flanigan proudly supports a drug‑free and smoke‑free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.