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Customer Experience & Operations Lead

Job in Manchester, Hartford County, Connecticut, 06040, USA
Listing for: Stop & Shop
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Retail Associate/ Customer Service
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service
Salary/Wage Range or Industry Benchmark: 65000 - 97000 USD Yearly USD 65000.00 97000.00 YEAR
Job Description & How to Apply Below

Stop & Shop in Manchester, CT is seeking a Customer Service Manager to oversee Front End, Online Pick-up, and Cash Office while driving profitable growth and customer satisfaction. The role emphasizes staff development, policy compliance, and community engagement.

You will recruit, train, and manage a diverse team, monitor KPIs, and ensure a well-stocked store with excellent service. Flexibility to work weekends and holidays is required.

This role, Customer Experience & Operations Lead at Stop & Shop, could be your next opportunity.

This role is for the Customer Experience & Operations Lead role at Stop & Shop.

We are seeking a motivated Customer Experience & Operations Lead to join Stop & Shop in Manchester, CT, United States.

Consider building your career as a Customer Experience & Operations Lead at Stop & Shop.

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