Center Navigator
Job in
Manchester, Hartford County, Connecticut, 06040, USA
Listed on 2026-10-22
Listing for:
Edsi-9
Full Time
position Listed on 2026-10-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Salary: $56,000
Scope of Position:
The Welcome Center Navigator is the welcoming face of each American Job Center. The Welcome Center Navigator not only greets customers but supports them on their path to self-sufficiency by helping them develop and enact their employment plan. The Welcome Center Navigation ensures that the AJC Navigators are able to develop enrollment pipelines by keeping consistent records of interactions and assisting with the intake process.
Essential Functions:
Greet all customers as they arrive at the American Job Center Ensure that the customer has a completed profile in the system of record, based on internal procedure
Assist customers with identifying the best method for meeting their employment goals, either through enrollment in AJC programs, or referrals to partner programs.
Support the WIOA intake process
Ensure that AJC staff is aware of customer arrivals and confirm appointments based on team member calendars by phone
Assist with the Call Center as needed and document interactions
Provide details on referrals made in the system of record
Present at designated WIOA Information Sessions (CSIS)
Complete daily walk-in data Assist Navigation Manager in meeting enrollment and outreach goals
Provide support to Work Experience customers who are learning customer service at the AJC front desk as assigned
Working with their leader to identify additional supports and provide direct support for those tasks
Other duties as assigned
Education and Experience Requirements:
Excellent communication skills both in-person and phone
Excellent interpersonal skillsA pattern of excellence in customer service
Knowledge of deescalation techniques
Exceptional attention to detail, and ability to manage multiple activities within a day Proficiency in Microsoft Office applications
Strong data entry skillsA High School Diploma or equivalent is required.
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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