Patient Service Coordinator; Office, Admin - Nephrology

Patient Service Coordinator

Location: MMH-71 Haynes Street (10627), Manchester, CT

Shift: Monday-Friday first shift

We invite you to become part of Connecticut’s most comprehensive healthcare network as a Patient Service Coordinator. Over 40,000 Hartford Health Care colleagues support our mission to provide excellent patient care. The Greater Manchester Region serves a population of 300,000 people across 19 towns.

Office Assistants provide clerical and administrative support in medical office settings. They are responsible for greeting patients in person and over the phone, providing information, verifying insurance, scheduling appointments, verifying and updating patient information, collecting co‑pays, providing forms for completion, obtaining pre‑authorizations, arranging referrals and testing, obtaining signatures, following established escalation procedures and communicating with office staff and providers. Office Assistants must demonstrate attention to detail, accuracy, professional etiquette and superior customer service skills at all times.

• Education / Certification: High school diploma or equivalent required
• Experience: Knowledge of medical terminology; medical office experience preferred
• Competencies: Some knowledge of computer scheduling systems (preferably Meditech and Ntierprise); excellent customer service and interpersonal skills; comfortable working in a fast paced confidential medical environment; team oriented with excellent written and verbal communication skills; sufficient physical ability and mobility to work in an office setting; reliable transportation and ability to float to other offices when required; keyboarding skills

• Perform front office desk duties including verifying and updating patient information in the computer, collecting co‑pays, providing necessary forms, obtaining signatures.
• Maintain current information on physicians’ schedules ensuring patients are scheduled properly and appointments are confirmed.
• Oversee and maintain a clean, orderly waiting area.
• Answer the phone in a pleasant manner, screen calls and take messages, provide information, and handle patients’ needs expeditiously; accelerate potentially urgent patient situations per office protocol.
• Maintain tracking logs as requested by management.
• Assist office staff with scanning, photocopying, faxing, and computer input/typing.
• Check patient insurance eligibility.
• Attend meetings as required.
• Participate in Patient Centered Medical Home Care Team collaborations.
• Obtain pre‑certifications for tests, procedures, treatments, medications and hospitalizations as needed.
• Schedule and arrange referrals and outside testing for patients as directed by physician.
• Respond to requests, including from physician offices and patients, to have medical records sent to other facilities.
• Maintain confidentiality and adhere to HIPAA requirements.
• Perform other duties as requested by Management.

We take great care of careers. With locations around the state, Hartford Health Care offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless individuals. We provide a competitive benefits program designed to ensure work/life balance. Every moment matters.