Operations Specialist

We are looking for a detail-oriented Operations Specialist to support delivery planning and execution for our client in the Manchester, Connecticut area. This Contract position focuses on building efficient route plans, improving order accuracy, and coordinating with store and warehouse teams to keep deliveries on schedule and aligned with service expectations. The ideal candidate brings strong logistics knowledge, confidence working across routing and reporting systems, and the ability to adjust priorities in a fast-paced setting.

Responsibilities:
• Build and refine delivery routes across multiple service areas to improve efficiency, support on-time performance, and align with operational goals.
• Review order information carefully to confirm documentation is complete, validate customer address details, and correct discrepancies before dispatch.
• Use logistics and delivery management platforms to oversee daily workflows, track order movement, and resolve restrictions or special delivery considerations.
• Partner with store associates and depot teams to confirm vehicle capacity, address order issues, and support compliance with timing and site-specific requirements.
• Monitor unassigned or open delivery stops and make routing adjustments that balance distance, volume, truck utilization, and customer experience.
• Evaluate changing business needs such as delivery volume, returns, exchanges, and regional limitations to update plans and maintain service continuity.
• Support operational reporting and analysis by using Excel and related tools to identify trends, improve accuracy, and assist with decision-making.
• Perform additional operational tasks as needed to support delivery execution and departmental priorities.