Multi-Unit Team Leader

Multi-Unit Team Leader at H&R Block. You’ll provide leadership over three tax offices, guiding customer-centric teams to accelerate the seasonal tax business. Prior tax preparation experience is not required. This role starts as a flexible part-time schedule in the fall and transitions to full-time from January to April, including evenings and weekends as needed. The role is in-person and not remote.

• Provide leadership and development of associates across three tax offices
• Lead daily team meetings and communicate essential information to tax office associates
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center
• Build an engaging team environment by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with demonstrated ability to grow and develop associates
• Aptitude for executing growth plans and leading toward a growth culture
• Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets
• Assist in recruiting and interviewing candidates for tax office positions
• Contribute to performance management and resolution of associate issues with the Associate Relations Center
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to associates
• Develop associate work schedules across all offices and ensure accurate timekeeping
• Travel between offices as required
• Prepare tax returns as needed after successful completion of required tax courses

H&R Block invests in its people and their total well-being. Our benefits support health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan
• Check all available benefits at

We are building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues committed to helping each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Location:

Hartford, CT

Salary: $69,950.00 – $76,188.00 per year