Veterinary Assistant - Manchester - Part Time

Overview

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The Veterinary Assistant supports veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on pet health, and helps maintain a safe and effective hospital environment.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and maximize productivity; communicate with the veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times; perform or prepare procedures that do not require veterinarian or veterinary technician assistance; complete preparatory work for other procedures; ensure clients and pets are comfortable in the hospital; monitor hospitalized or surgical pets as allowed in state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by using safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

• Leadership
• Action Oriented
• Customer Focus
• Listening
• Peer Relationships
• Personal Learning
• Functional:
  Ensure medical quality
• Effective communication
• Drive for results
• Priority Setting

• Ability to multi-task – manage multiple tasks at one time, shift attention quickly and accurately under distracting conditions.
• Communication skills – fluent English; strong written and verbal communication; appropriate grammar, style and vocabulary.
• Organizational ability – systematic, orderly; able to turn confusion into order.
• Problem solving – identify, analyze and translate problems into practical solutions.
• Client service skills – provide attentive, courteous, informative service; derive satisfaction from delivering great service.
• Intellectual ability – follow instructions accurately and consistently; provide directions.
• Mathematical ability – perform basic math and unit conversions.
• Computer skills – comfortable with computer use and medical software, as well as Outlook, Word and Excel.

• Initiative – take appropriate steps to solve problems; propose options to improve processes; take on responsibilities.
• Integrity – uphold values and ethics of Banfield Pet Hospital; demonstrate honesty and sound judgment.
• Cooperativeness and Flexibility – work with others, adapt to changing situations, and perform assigned tasks.
• Independence – perform duties without supervision as appropriate.
• Resiliency – maintain a positive attitude under stress and handle difficult situations calmly.

• Work at a computer for long periods; be confident around pets (dogs, cats, birds, reptiles, etc.).
• May require more than 40 hours per week including weekends and evenings.
• Must read, write and speak English proficiently; perform duties involving radiography (x-ray) and exposure to potentially hazardous substances as allowed by regulations.
• Moderately high noise level; ambulation and physical activity required; ability to stand, walk, stoop, kneel, crouch, and lift/carry up to 50 pounds; good hand-eye coordination and vision.
• Exposure to pets that may bite or scratch; exposure to anesthesia, radiation, biological hazards and medications/controlled substances.

• Certificate of completion from a NAVTA-approved Veterinary Assistant program, or an equivalent combination of education, training and experience; high school diploma or equivalent preferred.
• Must be able to perform all required NAVTA-approved veterinary assistant skills to aid in practice efficiency.
• Must be at least 18 years old to perform duties involving radiography (x-ray).
• One year of related experience with customer service preferred.
• We are a drug-free, smoke-free, equal opportunity employer. Company policy and federal/state laws prohibit discrimination on age, color, race, religion, sex, disability, sexual orientation or national origin.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Health Care Provider
• Industries:
  Veterinary Services