Sales Development Representative

Company Overview:

Encompass IT, a leading Managed Service Provider (MSP) in Manchester, CT, is dedicated to delivering top‑tier IT solutions to businesses in need of reliable, innovative technology services. Our team is passionate about helping clients thrive in today’s fast‑paced digital landscape.

Type:
Full‑Time or Part‑Time

Salary: $17:00/hr base salary + appointment bonuses

We’re looking for a driven and personable Sales Development Representative to join our team. The SDR will be responsible for identifying and connecting with potential customers through 100-200 cold calls per week (part‑time or full‑time). This is an excellent opportunity for someone who enjoys engaging with others, has an interest in sales, and thrives in a goal‑oriented environment. This is an in‑person position at our office in Manchester, CT.

• Conduct high‑volume cold calling to identify potential business opportunities.
• Send out personalized emails to prospective clients using message templates.
• Effectively communicate Encompass IT's services and value propositions.
• Qualify leads and set appointments for the sales team.
• Maintain accurate records of calls and prospect interactions in our CRM system (Hubspot).
• Collaborate with the sales and marketing team to develop strategies for lead generation and conversion.

• Excellent customer service skills.
• Strong communication skills and a friendly, professional demeanor.
• Goal‑oriented with the ability to handle rejection and keep a positive attitude.
• Organized and self‑motivated, with the ability to work independently.
• Experience with high volume calling (preferred).

Job Types: Full‑time, Part‑time

• 401(k)
• Health insurance
• Paid time off