Fire & Security Service Engineer

The Hall & Kay way… it’s a people thing.

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

About the Role We are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Manchester team, serving clients across the North region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both  this pivotal role, you will be responsible for the service, planned preventative maintenance (PPM), installation, configuration, and technical support of fire alarm systems and integrated security systems, ensuring our clients across the North receive exceptional technical service and system reliability.

You will receive comprehensive training on our range of products through our chosen manufacturers, industry-recognised training courses, and our in-house product training facility, supporting your continuous professional development.

Fire Alarm Systems:

Conduct servicing, PPM, and technical support on fire alarm systems including addressable and conventional panels across the North region

Perform routine maintenance, testing, and fault diagnosis on fire detection and alarm systems to ensure compliance with BS5839 standards

Commission fire alarm systems and carry out statutory inspections and compliance checks

Respond to emergency callouts and provide reactive maintenance support

Maintain detailed service records, certification, and compliance documentation

Security Systems:

Install, configure, and commission integrated security systems including CCTV, access control, intrusion detection, and related technologies

Perform routine and reactive maintenance on security systems to ensure optimal performance and reliability

Conduct software updates, hardware upgrades, and comprehensive system diagnostics

Configure and install remote signalling devices, commission systems, and fully test signalling to Alarm Receiving Centres (ARCs)
Other Provide expert technical support to clients on fire and security system issues across the Manchester and North region

Diagnose and resolve problems remotely or on-site, ensuring customer satisfaction and minimal downtime

Deliver professional service on planned preventative maintenance (PPM) visits and emergency callouts

Provide end-user training on the effective operation and maintenance of fire and security systems

Maintain accurate and detailed records of system configurations, installation procedures, service histories, and troubleshooting activities

Complete service reports, certification, and compliance documentation promptly and thoroughly

Keep meticulous records demonstrating attention to detail, quality, and customer service excellence

Comfortable being part of a team, offering support and encouraging attitude

Work closely with colleagues, project managers, clients, and suppliers to deliver tailored, integrated solutions

Participate in on-call rota to provide responsive emergency support

Provide occasional coverage in other areas within the North region, which may require overnight stays when necessary

Ensure all work complies with relevant health and safety legislation, industry standards (including BS5839, BS8494), and company policies

Stay current with emerging technologies, regulatory changes, and best practices in fire and security engineering

What We're Looking For Essential

Skills & Experience:

Fire Systems:

Proven and demonstrable experience in fire alarm systems maintenance gained over a number of years

Comprehensive knowledge and understanding of BS5839 standards and their practical application

Experience servicing and maintaining both addressable and conventional fire alarm systems

Security Systems:

Proven experience installing, configuring, and maintaining security systems (CCTV, access control, intrusion detection)
Strong technical competence in networking protocols, hardware installation, and fault diagnosis

Proficiency in security protocols including TCP/IP, SSL, AES, and relevant…