Manufacturing Systems Support Specialist

Position Summary

The Manufacturing Systems Support Specialist is a hybrid IT and operational technology role responsible for frontline support, shop-floor systems reliability, and light ERP/SQL troubleshooting. This position serves as the first responder for technology issues affecting production and office users while supporting the implementation and maintenance of manufacturing systems, hardware, and network-connected devices. The role ensures stable operations across the facility and collaborates closely with the Business Systems Manager and production teams.

Business Systems Manager

• Provide first-response support for computers, mobile devices, scanners, printers, and production PCs.
• Support CNC workstation uptime, including hardware, OS, and connectivity troubleshooting.
• Configure, deploy, and maintain shop-floor devices such as barcode scanners, tablets, and HMIs.
• Assist in implementing shop-floor management/MES-lite applications and related hardware.
• Run network wiring, terminate cabling, and assist in access point installations.
• Support virtual server provisioning and workstation imaging.
• Conduct basic SQL queries and assist with ERP troubleshooting under the Business Systems Manager.
• Maintain documentation, device inventories, and standard operating procedures.
• Provide support for production process improvements and small-scale automation initiatives.

• 2-4 years experience in IT support, systems support, or manufacturing technology environments.
• Hands-on troubleshooting of Windows systems, scanners, printers, and networked devices.
• Basic SQL experience (SELECT queries, basic joins).
• Experience with ERP systems or manufacturing software.
• Ability to support wiring runs, access points, and basic infrastructure tasks.
• Ability to provision new hardware and create virtual machines.
• Strong communication skills, especially with shop-floor personnel.

• Experience with barcoding and labeling equipment (Zebra, Honeywell, etc.).
• Exposure to MES or shop-floor traveler systems.
• Basic Power Shell or scripting ability.
• Familiarity with virtualization technologies (VMware, Hyper‑V).
• Understanding of CNC/PLC-connected devices.

• Service-oriented and responsive to user needs.
• Works effectively in a fast-paced manufacturing environment.
• Strong troubleshooting and documentation habits.
• Curious, resourceful, and able to learn new technologies.